Hotel Management
$179.00
ISBN: 9781642234602
Contributors: Zinaida Utkin
Format: Hardcover
Year: 2021
Pages: 388
Availability: In Stock
Hotel business provides accommodation and other hotel hospitality facilities, which it uses to meet the needs and desires of guests and tourists and to maintain the standard of living of its employees and managers. Hotel operations are primarily concerned with offering lodging, food and beverage facilities. This needs managers to have a good understanding of the activity of the space, restaurant and kitchen. In some hotels, these core services are complemented by leisure and fitness facilities or conference and banqueting services that attract additional guests and revenue. As a manager, running a hotel requires an inherent ability to multitask and to be versatile. You must be able to switch gears quickly from customer service to personnel management to high-level marketing and event planning. The manager must ensure that customers are happy and safe during their stay at the hotel, which ensures that you are in charge of how clean the rooms are and how well the services are maintained. In the sense of increasing global competition, consumer demands and needs, quality in addition to quality control, have become key strategic considerations for achieving productivity and sustainability on the unwavering tourism market. In this context, key performance aspects that focus on improving service experience and customer orientation by paying close attention to service reliability, quality and availability are becoming critical components of organizational success. Improvements aimed at these main aspects of service efficiency are vital to improving the reliability of service offered to customers. Systematic measurement, tracking, monitoring and continuous improvement of service efficiency, quality and availability are therefore, the first step towards improving customer orientation and service value.
The book provides students with a succinct, open and detailed introduction to hotel accommodation management, covering a wide range of management subjects and disciplines in the hospitality sector. The book deals with the core subjects of hotel management skills such as food and beverage services, front office procedures, sales and marketing, accounting, etc. The subject of a modern hotel industry covers all tourism institutions that provide accommodation for visitors and other facilities for tourist use and is structured in a variety of forms of companies that do business in order to meet the needs and wishes of the client (customer) and to achieve the economic objectives set and the best possible business results. This book explores the philosophy and practices of hotel management at both operational and strategic levels and places a strong emphasis on improving the management skills and knowledge needed to run a hotel. Students should gain an in-depth understanding of the hotel industry and its role in the service sector. Students will learn how to create innovative solutions to real-world problems and will understand the need to offer quality excellence and meet customer expectations.
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